Welcome to our most frequently asked questions page, below you will find answers to frequently asked questions regarding our most popular phone taps, order processing, return policy and much more. If your question is not addressed here, please feel free to contact us at 1-800-525-6925 or email us at sales@dynametric.com.

How do you ship?

Our products are commonly stocked and usually ship the same day if ordered before 2:00pm Pacific Standard Time. We offers several shipping choices to fit the your needs, a reasonable charge is added for packaging, labor and handling. We offer FedEx Ground Service, FedEx 2Day and FedEx Priority Overnight. International options are also available.
 

What's your return policy?

You can return any product for any reason within 60-days.  All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our customer service department or emailing us at the link below.

Email: returns@dynametric.com
Telephone: 1-800-525-6925

All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for DynaMetric, Inc. to process your return. Removal or alteration of a product's serial number or part number/sticker will automatically void the DynaMetric Return Policy. Missing, damaged or altered products will be refused RMA service and returned to the customer.

*A 15% RESTOCKING FEE IS APPLIED TO ALL RETURNS
 

Is it legal to record my calls?

The materials contained on our website are for information purposes only and are not legal advice. Do not act upon any of this information without seeking professional advice from an attorney. The linked website below was created by The Reporters Committee for Freedom of the Press, not by PhoneTapShop.com/DynaMetric, Inc., and PhoneTapShop.com/DynaMetric, Inc. does not warrant that the information found on its pages is accurate or current.

http://www.rcfp.org/taping/index.html